Shipping & Returns

Customer Satisfaction

At Rechargeguru.com/Cityemails.com,(for future references will be referred to as RGU) we are committed to complete customer satisfaction by offering excellent customer service, best quality products, and the ultimate shopping experience. We make sure that only the products that meet or exceed our stringent quality guidelines are shipped to you. We carefully choose our raw material which comply with our quality standards and share our vision of quality. At any time while you are shopping, or after you purchase any item. Please feel free to contact us with your comments, complaints and feedback to help us improve.

Please note here that there is no refund for any re-charge voucher you order us online. Both RGU /Cityemails are not responsible for any recharge if it did not get successful. In case you come across any problem during recharging we can help you to solve your problem.

Refunds and Returns
               
                  Despite our best efforts, we understand that there might be times when you are not completely satisfied with products and would like to return the item. RGU will accept returns; ONLY IF the item has not been used and is returned in original re-saleable condition. If you receive a damaged or a wrong item, please contact us by email within two days of receiving the product.
There is absolutely no refund on the following items:
                    a.. Opened CD ROMS/Audio tapes
                    b.. Any used items
 However, we will repair or replace the items at our discretion, if they
are found to be defective on arrival
                  Return Guidelines and Procedures
                    c.. All returns are subjected to 25% restocking fee. S&H charges will be deducted from the amount due.

Cancellation Policy

If the order cancelled before we ship it, no penalty.
If cancelled after shipping, customer returns it at their expense.
All returns -(minus) we deduct 15% restocking fee + S&H charges.

Shipping and Taxes

The price of items listed does not include S&H charges. When you add an item to the
shopping cart, shipping modules show the different shipping options and charges and you
can choose appropriate mode of shipping.
                   The S&H charges depend on the following:
                    a.. Weight of the item (including packing materials)
                    b.. Size of the item
                    c.. Mode and speed of shipping
                    d.. All shipping charges are calculated from India
                    e.. All items should be shipped prepaid. No C.O.D. shipments for any items.

Contact at www.rechargeguru.com/support